Matt Allwright and his team checks-in to present The Secret Tourist for BBC One - They have the holiday from hell, so you don't have to.
Presented by Matt Allwright, The Secret Tourist is a new consumer travel show for BBC One and sees Matt travel to some of the world’s most popular holiday destinations to expose the worst of the tourist industry.
The series will use the experiences of aggrieved British holidaymakers to identify failing resorts and hotels abroad. Each week a real family of holidaymakers is sent undercover to investigate these complaints and report on the conditions they find. They are joined by Environmental Health expert Lisa Ackerley who assesses the hotels hygiene and safety standards. She also covertly gathers samples swimming pool water and food and has these analysed in a lab.
Armed with these results Matt Allwright confronts the hotel management with the findings. Will they clean up their act?
Interwoven with the unfolding story of the undercover family, other strands highlight the potential pitfalls that await the unwary traveller. Falling victim to a con or rip-off is one of peoples’ biggest concerns when they venture abroad and these cons are becoming ever more prevalent and sophisticated.
To help prevent tourists from becoming their latest targets, The Secret Tourist recreates some of these situations and reveals the techniques behind them to show just how easy it is to get unsuspecting holidaymakers to part with their cash.
In addition, reporter Carole Machin investigates what can and does go wrong on holiday. With accidents abroad on the increase the series reveals some of the potential dangers and how to avoid them. From illegally hired jet bikes and dodgy moped hire firms to dubious medical clinics, Carole will carry out a survey and gather covert evidence of malpractice and confront those responsible with the evidence.